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Support and claims

Help when you need to claim

There is no doubt that being involved in an accident or emergency can be a stressful time. That’s why providing a proactive, reassuring claims service is an priority for us.

The most important thing to do in the event of a claim is to get in touch with either your Account Manager at Jelf, or directly with your insurer. Our claims service aims to:

  • Provide expert support
    Our dedicated expert claims team are committed to delivering the Jelf Claims Promise to all our clients.
  • Deliver the optimal outcome
    Not only delivering a settlement quickly, but also ensuring the optimal outcome that puts you back in operation.
  • Improve continuously
    Constantly sharing experiences across our nationally reaching claims teams to ensure best practice is applied and consistent.

Getting help

Providing a proactive, reassuring claims service is an absolute priority. We want you to have access to the best possible advice and support during your claim. Even if you think you’re only at a small risk of facing a claim, it’s best to get in touch and get advice on how to deal with the incident, mitigate the impact and address the issue head on. 

Get in touch with Jelf

In an emergency, it’s important that you get in touch with your usual Jelf contact.

Click here to find your local office.

Out of hours emergency

If you need to report a claim to your insurer directly, you can find emergency numbers here.

The Jelf Claims Promise

When claiming, you will receive contact from your dedicated in-house claims team who will provide expert and technical advice and support to proactively manage your claim, keeping you informed throughout and delivering you the optimum outcome.

  • In-house
    Contact through our committed in-house team
  • Expert and Technical
    Our team are experts and will provide professional advice and support
  • Proactive
    Your claim will be managed effectively and proactively
  • Informed
    You will be kept up to date at all key stages of the process
  • Optimum
    We will strive to ensure your ideal outcome is achieved

Risk Management

We offer specialist risk management advice for businesses across all industry sectors. We work with you to identify risks, and ensure that you are prepared for the challenges your business faces.

Find out more

Frequently asked questions

Q
Do I need to complete a vehicle claims form? 
A
No. Details can be taken over the phone but we may need a statement or diagram dependent on the circumstances.  Please call your insurers directly or contact your local office during office hours and the claims teams will assist. 
Q
What happens if my vehicle is a write off? 
A
Insurers will assess the damage and if they feel the vehicle is beyond repair they will assess the pre-accident value and discuss settlement with you.  Our claims teams can assist with any queries.
Q
What happens if my vehicle is broken into?
A
Firstly make sure the incident is reported to the police and obtain a crime reference. Report the incident via the helpline or to the claims team. Insurers will make sure your vehicle is secured and then arrange repair. There is normally limited cover for personal effects but you may have wider cover with your household provider.
Q
What happens if my vehicle is stolen?
A
Firstly make sure the incident is reported to the police and obtain a crime reference. Report the incident via the helpline or to the claims team.  Insurers will most likely want to speak to the last person in charge of the vehicle and obtain a statement to ensure the vehicle was secure and that no keys were left in or on the vehicle. 
Q
How will I get my vehicle repaired? 
A

Most insurers have an approved repairer network local to you.  However you can use your own nominated repairer.  Most policies provide a small courtesy car for the duration of the repairs if approved repairer is used. Please discuss your options with your insurer or our claims teams.

Q
Do I need to complete a property claims form?
A
No. Details can be taken over the phone. Please call your insurers directly or contact our offices during office hours and the claims teams will assist.
Q
What happens if I have a major property loss like a flood or fire?
A
The claim will need to be reported to insurers in the normal manner. However, Jelf have specialist in house Claims Consultants who can assist with larger losses. Please discuss with our claims teams.
Q
Can insurers appoint someone to undertake the repairs to my property?
A
In most cases yes but sometimes specialist contractors may be needed especially for Listed and Commercial buildings. Discuss the options with our claims teams.
Q
A customer is complaining about services provided – what should I do?
A
Contact our claims teams immediately and they will direct you through the process. Do not respond to the letter or allegations or make any admissions of liability until instructed by the claims team or your insurers. Please ensure you don’t disclose insurers involvement.
Q
I have received a Solicitors letter regarding an injury – what should I do?
A
Contact our claims teams immediately and they will direct you through the process. Do not respond to the letter or make any admissions of liability until instructed by the claims team or your insurers.
Q
My customer alleges a products supplied has caused damage to property or injury – what should I do?
A
Contact our claims teams immediately and they will direct you through the process. Do not respond to the letter or allegations or make any admissions of liability until instructed by the claims team or your insurers.
Q
My customer alleges I have caused damaged to their property whilst working there – what should I do?
A
Contact our claims teams immediately and they will direct you through the process. Do not respond to the letter or allegations or make any admissions of liability until instructed by the claims team or your insurers.