Support and claims
Help when you need to claim
There is no doubt that being involved in an accident or emergency can be a stressful time. That’s why providing a proactive, reassuring claims service is an priority for us.
The most important thing to do in the event of a claim is to get in touch with either your Account Manager at Jelf, or directly with your insurer. Our claims service aims to:
- Provide expert support
Our dedicated expert claims team are committed to delivering the Jelf Claims Promise to all our clients. - Deliver the optimal outcome
Not only delivering a settlement quickly, but also ensuring the optimal outcome that puts you back in operation. - Improve continuously
Constantly sharing experiences across our nationally reaching claims teams to ensure best practice is applied and consistent.
Getting help
Providing a proactive, reassuring claims service is an absolute priority. We want you to have access to the best possible advice and support during your claim. Even if you think you’re only at a small risk of facing a claim, it’s best to get in touch and get advice on how to deal with the incident, mitigate the impact and address the issue head on.
Get in touch with Jelf
In an emergency, it’s important that you get in touch with your usual Jelf contact.
Out of hours emergency
If you need to report a claim to your insurer directly, you can find emergency numbers here.
The Jelf Claims Promise
When claiming, you will receive contact from your dedicated in-house claims team who will provide expert and technical advice and support to proactively manage your claim, keeping you informed throughout and delivering you the optimum outcome.
- In-house
Contact through our committed in-house team - Expert and Technical
Our team are experts and will provide professional advice and support - Proactive
Your claim will be managed effectively and proactively - Informed
You will be kept up to date at all key stages of the process - Optimum
We will strive to ensure your ideal outcome is achieved
Additional services
We work with you to ensure the effective management of your claims. Our core claims handling service embraces regular file management and reserve audits. In addition to this, we can provide the following bespoke services:
- Claims Review Meetings.
- Risk Management Analysis.
- Claims Assist - for large or complex losses.
- Driver CabPaks and Tool Box Talks.
- Innovative motor claims notification service.
- Smart Witness camera systems.
Jelf Claims Consultancy
When you’re affected by a negative incident, Jelf Claims Consultancy is here to provide additional support and expert advice to ensure the best possible outcome. Jelf Claims Consultancy take ownership of the claim giving you peace of mind that it is being handled by an expert team – one that has your best interests at heart. Even if you are in the middle of an ongoing claim, we can step in at any time, to review progress and negotiate on your behalf.
By working with our insurer partners, we aim to achieve the optimum outcome for you or your business, which doesn't always just mean the biggest possible pay out. By working with you, we aim to fully understand your situation. We then find solutions that not only put you back on track, but also reduce your ongoing risks.
Who are Jelf Claims Consultancy?
An experienced team of Claims Consultants and Chartered Loss Adjusters setup in 2006, who provide a range of claims related services to commercial clients and the insuring public. Our expert team have helped a huge number of clients with their claims, not only accelerating the process but also focussing on achieving the optimum settlement.
We offer a wealth of experience and pro-active handling for individual claims solutions is second nature. We are on hand to provide in-depth knowledge and experience of all types of claims.
Frequently asked questions
Most insurers have an approved repairer network local to you. However you can use your own nominated repairer. Most policies provide a small courtesy car for the duration of the repairs if approved repairer is used. Please discuss your options with your insurer or our claims teams.