Support and claims
Help when you need to claim
There is no doubt that being involved in an accident or emergency can be a stressful time. That’s why providing a proactive, reassuring claims service is an priority for us.
The most important thing to do in the event of a claim is to get in touch with either your Account Manager at Jelf, or directly with your insurer. Our claims service aims to:
- Provide expert support
Our dedicated expert claims team are committed to delivering the Jelf Claims Promise to all our clients.
- Deliver the optimal outcome
Not only delivering a settlement quickly, but also ensuring the optimal outcome that puts you back in operation.
- Improve continuously
Constantly sharing experiences across our nationally reaching claims teams to ensure best practice is applied and consistent.
Providing a proactive, reassuring claims service is an absolute priority. We want you to have access to the best possible advice and support during your claim. Even if you think you’re only at a small risk of facing a claim, it’s best to get in touch and get advice on how to deal with the incident, mitigate the impact and address the issue head on.
The Jelf Claims Promise
When claiming, you will receive contact from your dedicated in-house claims team who will provide expert and technical advice and support to proactively manage your claim, keeping you informed throughout and delivering you the optimum outcome.
Contact through our committed in-house team
- Expert and Technical
Our team are experts and will provide professional advice and support
Your claim will be managed effectively and proactively
You will be kept up to date at all key stages of the process
We will strive to ensure your ideal outcome is achieved
We offer specialist risk management advice for businesses across all industry sectors. We work with you to identify risks, and ensure that you are prepared for the challenges your business faces.
Frequently asked questions
Most insurers have an approved repairer network local to you. However you can use your own nominated repairer. Most policies provide a small courtesy car for the duration of the repairs if approved repairer is used. Please discuss your options with your insurer or our claims teams.