Jelf Shrewsbury appoint new Office Manager: Jemma Southall

Following a detailed and lengthy recruitment process, we are delighted to announce that Jemma Southall has joined the Shrewsbury team as office manager.

The client servicing team is the engine room of our operation in Shrewsbury and Jemma will take responsibility for all areas of the day-to-day management of this team together with having a valuable input in the strategic direction of the business.

2018 was a successful year for the Shrewsbury office having recorded double-digit growth for the 5th successive year through the acquisition of new clients in need of our risk management approach. To ensure that high levels of service are maintained Jemma will focus on talent management, execution of our operational objectives, recruitment, internal audits and of course pursuing the fun agenda.

Branch Director, Ben Harrison, commented: 
"Jelf Shrewsbury are committed to providing a traditional personal service combined with the operational discipline expected of a national broker. This doesn’t just happen by willing it. The business needs to have strong internal processes and audits to protect clients. Jemma has already proven to be a key player ensuring that our service team are able to spend more time doing what they enjoy – spending time talking to clients and providing solutions"

Jemma brings a wealth of experience having previously held management roles at the Legal Ombudsman and West Midlands Police. The team have noticed an immediate impact with Jemma taking ownership of a number of office initiatives.

Jemma commented
"Having spent a number of years managing staff in either an Emergency Contact Centre environment or leading a team investigating service issues within the Legal field, I feel I have a wealth of leadership experience to bring to the branch here at Shrewsbury. I believe that together with the team, I can help the business and branch develop further making us ever more client focused and sustainable into the future.

The Shrewsbury office at Jelf comprises of a very experienced team of handlers and executives. I am excited about this opportunity to support and develop the branch and raise the awareness of Jelf within our local Community.

I have been very impressed by the knowledge and expertise of the staff here, especially around the Tyre, Agriculture and Haulage industry sectors. I am keen to support our Branch Director Ben Harrison in executing his business aspirations to grow the branch here at Shrewsbury.